Built for what lasts.

I’m Ruth Beauchemin, a senior leader in customer support and contact center operations. I specialize in building human-centered systems that scale—where the metrics are clear, the teams feel seen, and the work matters. I’ve led global teams of thousands, rebuilt underperforming operations, and delivered results for brands navigating complex transitions, growth, and change.

What Anchors My Leadership

  • Whether navigating restructuring, vendor transitions, or multi-site leadership, I align teams around clear metrics and sustainable process design.

  • People thrive when structure supports them. I believe in high standards with high support—and in leading with truth, not performance.

  • I love systems that work. From workforce management to customer experience technology, I optimize for efficiency without losing sight of impact.

  • From double-digit improvements in CSAT and SLA to multimillion-dollar vendor programs, my leadership has driven performance that’s clear on paper—and in culture.

Professional Experience

I’ve led teams of thousands and built new functions from scratch. But what matters most to me isn’t the title — it’s the transformation. Every bullet here represents a moment where I brought clarity, structure, and care to people and operations.

This is the work I’m proud of.

Director of Customer Experience - Customer Support, Customer Success, Escalations, and Back Office Support

Key Accomplishments:

  • Scaled a multi-functional team of 53 across support, success, and back-office operations.

  • Led CRM and chatbot integration resulting in 80% adoption and a 35% cost reduction.

  • Cut onboarding time from 2 months to 2 weeks by launching an LMS strategy.

  • Reduced escalations by 33% and legal concessions by 46%.

Global Customer Support Operations Leader - Chief Operating Officer

Key Accomplishments:

  • Oversaw 2,000+ agents across 9 locations (U.S. + global BPOs).

  • Grew revenue 34% YOY ($72M to $93M) while maintaining 52% customer retention.

  • Reduced time-to-hire by 42%, scaling for startup clients.

  • Launched analytics consulting team to drive ops efficiency and CX improvement.

  • Responsibilities: Customer Feedback Analytics, Quality Assurance, Operations Reporting, Workforce Management (WFM), Training & Leadership Development, Recruiting, and Operational Excellence and Project Management.

Senior Customer Support & Fraud Operations Manager

Key Accomplishments:

  • Managed 130-person team during West Coast site closure, achieving 5% performance lift.

  • Launched process that doubled NPS and saved $1.7M.

  • Built fraud operations team from scratch, earning recognition from senior execs.

  • Implemented a 24-department CPI initiative with 72% adoption.

Principal Consultant (BeMapic)

Key Accomplishments:

  • Supported launch of wellness startup with 26% growth and long-term contracts.

  • Led ops strategy for transgender healthcare org, resulting in CMO hire and investment readiness.

  • Designed & delivered AI training workshops across multiple sectors.

  • Facilitated customer journey and team engagement sessions praised for clarity and innovation.

Let’s Connect

Whether you’re hiring, collaborating, or just curious—I’m always open to meaningful work and conversation.

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